Returns & Exchanges

At NEXUS, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all items in their original condition. Whether you need a different size or a full refund, our streamlined process ensures a quick and easy resolution.

1

Initiate Your Request

Log into your NEXUS account and navigate to the 'Order History' section to select the items you wish to return and receive your RMA number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the printed return authorization form is included inside.

3

Ship the Item

Affix the prepaid shipping label provided in your email to the outside of the box and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing